WIWIN WINDIHASTUTY; YANI PRABOWO; M N FARID THOHA. Classification Methods in Sentiment Analysis of Customers Statisfaction as a Services Improvement Strategy . Proceeding of the International Conference on Electrical Engineering and Informatics, [S. l.], v. 1, n. 1, p. 63–75, 2025. DOI: 10.62951/iceei.v1i1.26. Disponível em: https://prosiding.arteii.or.id/index.php/ICEEI/article/view/26. Acesso em: 4 jun. 2026.